Add or remove capacity

Your plan sets two capacities: how many tickets the AI resolves on its own each month, and how many Human Nodes serve your brand. You change either one from your dashboard, once your first invoice is paid; a free trial always runs on Core. Razviel never changes your capacity on its own.

What you can change

• AI resolutions. The Core plan includes 7,000 a month. A Custom plan adds them in steps of 1,000.
• Human Nodes. The Core plan includes one. A Custom plan adds them one at a time.

There is no plan with AI only: every plan includes at least one Human Node. See Pricing.

Where to change it

1. Open Billing from the account menu, and choose Manage & Upgrade Plan. You can also select the settings button on the AI Resolutions or the Razviel Human Agents bar.
2. Choose the plan and set its capacity.
3. Confirm the change.

The same plan and capacities appear in Settings, on the Plan & Capacity card.

When a change takes effect

An increase takes effect at one of two moments, and what decides it is whether the request includes a Human Node.

• More AI resolutions only. The increase takes effect the moment you confirm it, and the difference is invoiced immediately.
• Anything that adds a Human Node. The increase takes effect, and is invoiced, when the Human Node is in place. Until then nothing is charged and you can cancel the request.
• A request that adds both. It takes effect as a whole, when the Human Node is in place. No part of it starts or is charged before that, so the right to cancel covers the whole request.

A reduction is the other direction, and it always waits for the end of the period you have already paid for.

When you add Human Nodes

Adding a Human Node opens a new position for your brand. A Human Node takes it and is certified on your brand before serving it. While that happens your plan shows Preparing your Human Nodes, and you can cancel the request from Settings. Until the new Human Node is ready, your operation continues with the capacity you already have, and the new capacity is not charged.

When you remove capacity

A reduction takes effect at the end of the period you have already paid for. Until then, your current plan runs in full, including every Human Node on it.

When you remove a Human Node, the one who leaves your brand is chosen impersonally, not by performance. Their earned pay is not affected.

Nothing is credited back

Your plan is billed in advance and is not refunded. There is no credit for unused AI resolutions, no refund for a Human Node your brand did not use, and no proration when you reduce.

When Razviel suggests more capacity

Razviel tells you when you reach the capacity of your plan, and you decide whether to increase it. See When the allowance runs out.