Getting help in the dashboard

Help with Razviel itself — your account, billing, setup and integrations — is inside your dashboard, in Support. Support is about using Razviel; your customers' tickets are in Signal. Aria, Razviel's AI, answers your questions there.

Open Support

Open the account menu and choose Support. Support is always available, whatever the status of your account: while you set up, during your trial, and while your account is paused.

Ask a question

Select the search field under Everything you need, one question away. to open a conversation with Aria. Write your question in your own words. Aria answers from Razviel's help content about how the platform works.

Browse by topic

The topic cards group help by subject, such as billing and subscriptions. Each card opens the conversation with Aria already on that topic, so you ask from there.

Run the troubleshooter

When you do not know how to name a problem, choose Start AI Troubleshooter. It works as a conversation in steps: you pick the option that matches what you see, and it gives you a resolution and asks whether it solved the problem.

The troubleshooter looks at a running operation. While your workspace is still being set up, or while it is paused, it does not run a diagnosis and tells you why; the conversation with Aria keeps working.

Elsewhere in your dashboard

• Settings — Aria leads the conversation that builds your Charter. See Set up your policy with Aria.
• Updates — the notices about your account arrive in Updates, from the account menu.

Critical account issues

For a critical issue with your account, write to support@razviel.com. The address is shown at the bottom of Support.