Your account status

Your account is always in one of eight statuses, from setup to a paused operation. The status appears at the top of Pulse, with the next action when there is one. Your dashboard keeps the same screens in every status: what changes is the data they show.

The eight statuses

Setting up — Standby

You are connecting your integrations and teaching the AI. Nothing has been handled yet, so your dashboards show no data. The action is Complete Setup, which takes you to Settings.

Choose a plan — Ready

Setup is complete and no plan is chosen yet. The plan sizes your human coverage, so the operation waits for it. The action is Choose Plan.

Getting ready — Provisioning

You chose a plan. Your trial is granted but not counting yet. Two things happen at the same time: Razviel prepares your Human Node, and your helpdesk history syncs. There is nothing for you to do. See Your first days.

Trial — Trial Day X of 14

Your first Human Node arrived and the AI is live. The trial is counting and your dashboards show real data.

Trial ending — X days left

Two days or fewer remain in the trial. The status shows two actions: Continue, to keep your plan, and Cancel plan.

Operational

Your subscription is active and your operation runs normally. This is the everyday status.

Paused

Your operation stopped, either because a cancellation took effect or because a payment was not resolved. The status text says which one. After an unpaid invoice the AI is frozen for 1 day, and your Human Nodes go on standby for the 5 days after that, so there is a window in which paying brings the same Human Nodes back. See If a payment fails. Everything is kept: your dashboards show the same numbers as before, dimmed, and the cards do not open. The action is Reactivate.

Resuming

You asked to reactivate. Human Nodes are being prepared and the time your operation was paused is being filled in. Your history is intact. When the Human Nodes arrive, your status returns to Operational.

What changes on your screens

• Before any data exists — while setting up, choosing a plan or getting ready — amounts show $0, counts show 0, and anything that cannot honestly be zero, such as a rate, shows a dash. Your plan card keeps the name of the plan you chose.
• With a live operation, every screen shows real data.
• While paused, the numbers stay visible but at rest. The period filter and Reactivate keep working.

No tab is hidden and no screen is locked by status.