Training with Aria
Training with Aria is the second column of Settings. Aria, Razviel's AI, teaches you how the platform works in a conversation, and a Knowledge Map beside the chat fills in as you cover each step. The last step opens the Sandbox exam.
How the training works
Aria opens the conversation and leads you through the platform in plain language. There are no buttons to press: you answer, ask whatever you want to know, and Aria explains and moves on. During training Aria answers every question directly; nothing is escalated.
As each step is covered, the Knowledge Map marks it Cleared and the progress bar moves up.
The six steps
- Operations Manual
- Coverage Model — the single coverage model: Monday to Friday, 9:00 to 17:00 ET, in two modules. See Atlas and Apollo.
- Compliance Rules
- Knowledge Base Navigation
- Escalation & Tiers — how a ticket moves from the AI to a Human Node and to the brand's own helpdesk.
- Certification Assessment — the last step, which opens the Sandbox exam.
The training is about Razviel itself, not about any brand. What you learn about a specific brand comes later, during brand certification. See Brand certification.
After the training
When the Certification Assessment step is cleared, Aria opens the Sandbox exam. See The Sandbox exam.
FAQ
Is Aria the same AI I work with in the Console?
No. Aria supports you with the platform: your account, your payouts and how things work. In the Console you work with the AI Manager, which handles the ticket in front of you.
Can I ask questions during the training?
Yes. You can ask anything at any point, and Aria answers before continuing.