The fully managed support infrastructure for Shopify Plus brands
AI-native enterprise CX with a human in the loop.
AI-native enterprise CX with a human in the loop.
14-day trialStart now
Grow to $100M with enterprise CX. Without building a support team or worrying about AI.
AI answers around the clock, certified Human Nodes take the judgment calls, and your limits are enforced in code. Set up in under an hour.
Without building a support team or worrying about AI.
Your week back
Hiring, training, schedules, QA and the night queue come off your plate. Twelve jobs, run by Razviel. The control stays yours.
Your money back
The whole operation for about the cost of one support hire. Refunds turn into exchanges. Late-night questions turn into orders.
Ahead by default
Every advance in AI for ecommerce support, from models to channels to integrations, reaches your brand automatically, so you never fall behind.
Your week back
- Hiring, training, schedules, QA, the night queue
- Off your plate: twelve jobs, run by Razviel.
- The control stays yours.
Your money back
- About the cost of one support hire.
- Refunds turn into exchanges.
- Late-night questions turn into orders.
Ahead by default
- Every advance in AI for ecommerce support.
- Reaches your brand automatically.
- You never fall behind.
Swipe
AI agents around the clock. A Human Node on your brand. Both, for one monthly price.
When a case needs judgment, it doesn't go back to a team you had to hire. A professional certified on your brand takes it, orchestrated by Razviel inside your policy. Nobody for you to manage.
When a case needs judgment, a professional certified on your brand takes it. It doesn't go back to a team you had to hire.
AI 24/7 · Human Node Mon–Fri 9–5 ET · Cancel anytimeHow Human Nodes work
The core infrastructure behind next-generation ecommerce support. Seven systems on one engine, covering the whole operation.Seven systems on one engine, covering the whole operation.
Acta
24/7 Human-Sounding AI Resolution
First response · FCR · WISMO
Grid
Fully Managed Human Nodes
Escalations · QA · Headcount
Writ
Your Hard Limits, Enforced in Code
Policy compliance · Refund leakage
Synapse
Self-Improving Brand AI
Resolution rate · Knowledge base
Lens
Full-Capture Support Analytics
Contact reasons · CSAT · Backlog
Mint
Support as a Revenue Engine
Assisted sales · Retention · LTV
Haven
All-in-One Customer Suite
Self-service · Conversion · CSAT
Enterprise CX.
Without the enterprise organization.
Seven systems, one operation. Running it alone takes a whole support organization.
An engineering elevation. The whole enterprise support organization is drawn as one slab of material, so wide it runs off both edges of the frame: a skin of ten labeled cells on top, and under it a body whose underside curves down to a single point at the center, five layers of material following that curve inside it. Standing under that point, carrying all of it, one lit pillar ten pixels wide and two hundred and fifty tall, splayed at the foot, the floor blooming and cracking away from where it lands.
The old law
A $20M brand is held to the same standard as a giant: answers in minutes, every hour, every channel. A giant carries that cost across millions of orders. One brand's volume is too small to carry it alone.
One brand's volume is too small to carry it alone.
One brand can't carry the cost. Many on one infrastructure can.
One brand can't carry the cost. Many on one infrastructure can.
Every generation of the models · Every integration added · Every Node certified
The same organization, turned over, drawn in depth. Farthest back, a floor in perspective running off both edges of the frame and away to the horizon. In front of it, floating on that floor with its own shadow, a lit panel naming the eight things the infrastructure runs. Emerging from behind the panel and sinking downward, the layers it has gained since the day you plugged in, each one wider, thicker and darker than the one above. Nearest the eye, a row of identical slots seated into the panel's top edge — one for every brand that plugs in — and yours lifted forward on a card of its own.
Enterprise support used to require enterprise scale inside the company. Now that scale lives in the infrastructure. Payments, computing and the storefront became infrastructure. Support is next. Outsourcing sells the same service every month. Infrastructure gets new integrations and new model generations without a new contract.
Enterprise scale now lives in the infrastructure, the way payments, computing and the storefront do. Outsourcing sells the same service every month. Infrastructure gets new models without a new contract.
Shared infrastructure is the first half. The second is who runs it.
You build the brand.
We run the support behind it.
Razviel runs your
support operation.
You govern it.
The market sells you a tool and leaves you to operate it. Razviel takes the operation instead.
The market sells you a tool. Razviel takes the operation instead.
Customer relationship · Policies · Brand standards · Strategic decisions · Data visibility · Business authority · Control
The operational layer
Global Support
Customers are answered in their own language. The Human Node works in English. Razviel translates both ways, live.
Customers are answered in their own language. The Human Node works in English. Razviel translates both ways, live.
How global support worksPredictable Pricing
You set the capacity. The bill does not move when the volume does.
You set the capacity. The bill does not move with the volume.
Inside predictable pricingDeployment
By application only. Razviel chooses the brands it takes on. Once accepted, the whole operation is set up in under an hour, with no sales call.
By application only. Razviel chooses who it takes on. Once accepted, set up in under an hour. No sales call.
How deployment worksNothing to migrate. Nobody to call. Just plug in.
Razviel runs on top of everything you already have: your helpdesk, your store, your apps, your team. Once accepted, set up in under an hour, then run 14 days free on your real tickets.
Razviel runs on top of everything you already have. Set up in under an hour, once accepted.