Getting help

Help with the platform itself — your account, your pay, your schedule, how the dashboard works — is inside your dashboard, in Support. Aria, Razviel's AI, answers your questions there. Help with the ticket in front of you comes from the AI Manager, in the Console, through I have a doubt on each card.

Open Support

Open the menu at the bottom of the sidebar and select Support. Support is available at every step of your path, including while your access is suspended.

Ask Aria

Select How can I help today? and write your question in your own words. Aria answers from Razviel's help content and from how the platform works. When the answer is not in what she knows, she says so.

You can also open Aria from the Overview, for a quick question.

Browse by topic

Six topic cards group the most common questions:

• Coverage & Modules
• Earnings & Payouts
• Account & Access
• Compliance & Rules
• Company & Pool
• Technical Issues

Select a card to see its questions and answers.

Run the troubleshooter

Select Start AI Troubleshooter. Aria checks your dashboard and tells you whether everything is working or whether something needs your attention — a step of your certification still open, a module today, modules waiting for your confirmation. When she finds a problem with the platform, she proposes a fix and works through it with you.

The troubleshooter looks at the platform and your account, never at a customer's case.

Aria or the AI Manager

• Aria — questions about the platform: "how am I paid?", "where do I see my history?", "how does the Console work?"
• The AI Manager — doubts about the case you are working, asked through I have a doubt on the card: a ready question for that step, or one line of your own about the case. See Working with the AI Manager.

When Aria cannot help

If Aria cannot answer your question, or there is a problem with the platform or your account that needs Razviel to act, she directs you to support@razviel.com.