No cross-brand learning

No customer data crosses from one brand to another — not raw material, and not de-identified, aggregated or derived material either. Razviel operates no cross-customer improvement.

What stays with your brand

Everything your brand's support produces stays with your brand, permanently:

• your tickets and transcripts;
• the attachments and images your customers send;
• what the AI remembers about your customers;
• your customers' identifiers;
• anything de-identified, aggregated or derived from any of them.

Razviel does not use one brand's data to serve another brand.

How your AI gets better

Your AI improves only inside your own account. When it handles a new case, it draws on your own resolved cases. This happens at the time of answering: it does not train, fine-tune or change any model.

Razviel does not train AI models on data obtained through your commerce platform.

Why it holds by design

Each store is its own isolated workspace, and no workspace has a connection to another. How that isolation is designed is described in Workspace isolation.