Enable Live Chat on your storefront

The second step of your Shopify connection is to paste one line into your theme. The line gives Razviel the option to show its live chat on your storefront. It does not turn the chat on, and your storefront looks exactly the same until the chat is switched on.

Paste the line

1. In the Shopify connection, go to step 2, Enable Live Chat.
2. Copy the line shown on the screen.
3. Paste it into your theme, in your Shopify admin.
4. Open your storefront once.

The check Live chat detected on your storefront, in step 3, turns green when the line loads on your store.

The line goes in once, during setup, so you never have to edit your theme again while your operation is running. Whether the chat shows is decided in your settings, not in the theme.

When the chat appears

The line always loads, which is how the check can turn green during setup. The chat itself appears on your storefront only when all three are true:

• your plan is active;
• your setup is complete;
• the chat is switched on in your settings.

If any of them is missing, your storefront stays exactly as it is: no chat and no bubble. If the connection with Razviel fails for any reason, the chat does not show. A chat that no one answers is never displayed.

The chat window shows the name of the agent who is answering, marked as AI, for the whole conversation. See AI disclosure.

If you already have a live chat

Keep it for now. Turn it off on the day your Razviel plan goes live, not before. If you turn it off earlier, your store has no chat at all in between. Two chat bubbles at the same time split one conversation in two, and neither side sees all of it.

If the check does not turn green

• We have not seen your live chat load yet. Paste the line into your theme, open your storefront once, then check again.
• Your live chat is loading on another store. The line you pasted belongs to a different workspace. Copy the line shown in step 2 of this workspace.

A line pasted in the theme is removed when you change themes. When that happens, the check turns red again: paste the line into the new theme.