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    Brands

    Get started
    • What Razviel runs for you
    • How a ticket moves through Razviel
    • Before you start
    • The setup path
    • Your account status
    • Your first days
    Connect your stack
    • Connect Shopify
    • Enable Live Chat on your storefront
    • Connect Gorgias
    • Add your tracking and returns portals
    • Aria Skills
    • What Razviel reads from your store
    • Disconnect and reconnect
    Charter
    • What the Charter is
    • Set up your policy with Aria
    • Customer segments
    • Limits on money actions
    • When a request is outside your policy
    • When no policy covers a case
    • Change your policy
    Test in the Simulator
    • The Simulator
    • Correct a response
    Your AI agents
    • Cast
    • AI disclosure
    • Pause or interrupt the AI
    How tickets are resolved
    • Informational requests
    • Refunds, credits, exchanges and cancellations
    • When a Human Node steps in
    • What reaches your helpdesk
    • When a customer asks for a person
    • Photos from customers
    • Customers in other languages
    • Returning customers
    Traffic, capacity and coverage
    • Channel routing
    • Your AI resolution allowance
    • When the allowance runs out
    • Human coverage hours
    • Add or remove capacity
    Your Human Nodes
    • The Fleet
    • Who your Human Nodes are
    • What a Human Node can see and do
    • Pause, remove or swap a Human Node
    • When a Node disconnects or misses a module
    Your dashboards
    • Pulse
    • Ask Razviel
    • Signal
    • From a number to the ticket
    • Intelligence
    • Ledger and the Executive Deck
    • Cortex
    • Updates
    Metrics and definitions
    • How Razviel measures
    • Who resolved a ticket
    • Metric definitions
    • Ticket status
    Plan, trial and billing
    • Pricing
    • The free trial
    • Trials per store
    • Billing cycle, invoices and payment method
    • If a payment fails
    • Cancel your plan
    • Reactivate your account
    • Referral codes at checkout
    Workspaces, team and sign-in
    • Workspaces
    • Team roles and invitations
    • Sign in and security
    • Your profile and password
    Privacy and data
    • Data Razviel processes for you
    • Your customers' privacy requests
    • No cross-brand learning
    • Your data after you cancel or leave
    • Get a copy of your data or delete your account
    Help
    • Getting help in the dashboard
    • Brand FAQ

    Human Nodes

    Get started
    • What a Human Node is
    • Your path on Razviel
    • Your dashboard tabs
    • What you need
    Platform certification
    • Operational Clearance
    • English certification
    • The Master Agreement
    • Training with Aria
    • The Sandbox exam
    Brands and certification
    • The Pool
    • Brand certification
    • The Brand Intelligence Video Pitch
    • Certification validity
    • Serving a brand in trial
    Modules and schedule
    • Atlas and Apollo
    • The weekly cycle
    • Confirm or decline modules
    • The access window
    • Extra modules
    • Brand standby
    • Updates
    The Console
    • The Console
    • Your inbox
    • Working with the AI Manager
    • Resolving a ticket
    • Translation and your display name
    • What you see about a customer
    • Inactivity and disconnection
    Earnings
    • How you are paid
    • Performance grades and the Coverage Bonus
    • Levels: Rookie, Pro, Elite
    • Cycle statuses
    • Extra module pay
    Staying, changes and leaving
    • Missing a module
    • What a brand can do
    • Swaps and replacements
    • When a brand reduces its plan
    • Suspension and deactivation
    • Leave a brand
    • Delete your account
    Your business and account
    • Business to business
    • Taxes
    • Profile, photo and time zone
    • Sign in and security
    • Your data
    Help
    • Getting help
    • Human Node FAQ

    Partners

    The Program
    • What the Affiliate Program is
    • Ways into the Program
    • Accept the Agreement and Terms
    Referrals and attribution
    • Your Referral Identifier
    • What the referred brand receives
    • One store, one attribution
    • From trial to first paid invoice
    Commission and payouts
    • The Commission rate
    • How long it lasts
    • Monthly payouts
    • Your payout account
    • The affiliate dashboard
    Standards and ending
    • Disclosure
    • Promotional guidelines
    • Suspension and termination
    • Your own business and taxes
    • Affiliate FAQ

    Resources

    Reference
    • Glossary
    • Trust and security at a glance
    • Legal documents
    • System status
    System status Contact support
    Docs
    1. Home
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    Razviel Docs

    How to run Razviel day to day — for brands, for Human Nodes and for affiliates.

    • For brandsConnect your store, write your Charter, route your channels and read every ticket back.
    • For Human NodesGet certified, confirm your modules, work in the Console and follow your weekly cycle.
    • For partnersJoin the Affiliate Program, refer a brand, and follow your Commission to payout.

    Popular

    • What Razviel runs for youWhat Razviel operates end to end for your store, and what stays with your team.
    • Channel routingChoose how much of each channel reaches Razviel, from 0 to 100 percent.
    • What a Human Node isAn independent service provider who applies judgment to cases the AI has already prepared.
    • The Commission rateThe rate, the base it is calculated on, and what is not commissionable.