Signal

Signal shows what is happening with your support right now, and everything that already happened. Today's tickets appear as a live cascade in two lanes, one for Razviel and one for your own team, and the archive keeps every ticket by period. Any number on the screen opens down to the tickets behind it.

Open Signal

Select Signal in the sidebar of your dashboard. The top of the screen, Mission Control, shows the status of your inbox, the period filter, and the field where you can ask Razviel about your operation.

The live cascade

The cascade shows today's tickets in two lanes, side by side:

• Razviel. Backlog, then AI Solving or Node Help, then Solved — and Escalated, for tickets Razviel sent to your team.
• Brand. Backlog, then Brand Bot or Agents, then Solved. Your side has no Escalated step: your team is the last step, and it does not escalate to anyone.

Each step shows how many of today's tickets are there. The lanes follow who holds each ticket right now, whether the AI or a person is working on it, and where it is in its flow.

The Vault

The Vault is the archive, and it follows the period you choose at the top. Its five tiles split the tickets of that period by who handled them: Razviel AI, Razviel Nodes, Brand AI, Brand Agents, and Escalated, for the tickets Razviel sent to your team.

From a step to the ticket

1. Select any step of the cascade or any tile of the Vault. The list of tickets behind it opens, with the step already applied as a filter.
2. Select a ticket to open its Ticket X-Ray: the full conversation on one side, with a summary of how the case was handled below it, and on the other the Execution Log of what was done and the Ticket DNA.

The summary says what Razviel understood, which of your rules applied, and who carried the case out and why: the AI on its own, a Human Node, or your team. When a number you set decided that, the summary offers the change, and you apply it there with one click.

Every ticket shows who handled it. An AI agent always appears by name, as AI · name, and the list can be filtered by agent. See From a number to the ticket.

Before your operation starts, and while it is paused

• Before your operation starts, every step and tile shows zero, and the inbox status reads STANDBY.
• While your account is frozen, the numbers from your last operation stay visible, the inbox status reads PAUSED, and nothing opens.