Get a copy of your data or delete your account

Your own data — your account as a person, not your workspace — is managed on the Security screen, from the account menu. There you can see what Razviel holds about you, request a copy of it, and delete your account.

What Razviel holds about you

The Your data card summarizes what Razviel keeps about you: your account, your workspaces and roles, your recent sign-ins, your notifications and the security notices you received.

The data of your workspaces — your tickets and your customers' data — is not part of your personal account. It is described on the Privacy screen of each workspace; the Data we process for your workspaces row takes you there. See Data Razviel processes for you.

For questions about your data, the Questions about your data row writes to legal@razviel.com.

Request a copy of your data

1. Open Security from the account menu.
2. On the Your data card, choose Request copy.
3. When the copy is ready, the button becomes Download.

The copy includes your account, your legal acceptances, your sessions and recent sign-ins, and your notifications, in a machine-readable file with a readable index. The download link is for you only and expires after a short time.

Delete your account

Before you can delete

The Delete account card lists two conditions, each with a check or a cross:

• no active subscription in any of your workspaces;
• no pending affiliate payout.

While a condition is not met, deletion is not available, and the card tells you what to do. Canceling a subscription puts that workspace into dormancy, which is not a deletion. See Cancel your plan.

Delete

1. On the Delete account card, choose Delete account….
2. Read What happens: what is deleted, what is kept and why, and what happens to your workspaces.
3. Confirm with your password and the code Razviel emails you.

After you confirm

Your account is scheduled for deletion, not deleted at once:

• a banner on every screen shows the date of the deletion, with Revert;
• until that date, your account is frozen and its settings are read-only;
• you receive a confirmation email.

Choose Revert before the date to keep your account. After the date, the account is deleted. Your legal acceptances are kept as a legal record.