Billing cycle, invoices and payment method

Razviel bills your plan monthly, in advance, in U.S. dollars, to the card on file. Your billing date is the anniversary of your plan, not the first day of the month. Everything about what you pay is on the Billing screen, from the account menu.

When you are billed

• The anniversary of your plan. Your cycle renews on the same day each month as the day your paid plan started. There is no common billing date for all brands.
• In advance. Each invoice pays for the month ahead, so the month you pay covers the month you are served.
• Automatically. The card on file is charged on each renewal until you cancel.
• In U.S. dollars. Prices are stated and charged in U.S. dollars. Taxes are not included, and are added to the invoice when they apply.

Paying starts only when your operation starts: during a trial nothing is charged, and a paid plan starts billing when your Human Node arrives. See The free trial.

When a change to your plan is charged

• More AI resolutions are invoiced immediately, as the difference, the moment you confirm the change.
• An additional Human Node is invoiced when the Human Node is in place, not when you ask for it. Until then nothing is charged and you can cancel the request.
• A request that adds both is invoiced as one, when the Human Node is in place.
• A reduction changes nothing before the end of the period you have already paid for, and nothing is credited back.

How to make each change is described in Add or remove capacity.

What the Billing screen shows

Open Billing from the account menu:

• Current Plan — your plan, its monthly price and its status.
• AI Resolutions and Razviel Human Agents — how much of each capacity you are using this cycle.
• Upcoming Invoice — the next amount, and the date your billing cycle ends.
• Payment Method — the brand and last four digits of your card, and its expiry.
• Payment History — each past invoice, with its date, description, status and amount.

Only the workspace owner and members with the Admin role can see invoices and change the card. See Team roles and invitations.

Change your card

Your payment method is a card.

1. Open Billing from the account menu.
2. On Payment Method, select the edit button.
3. Enter the new card on the payment processor's secure page, then return to your dashboard.

Changing your card is not a payment. If nothing is due, your plan stays exactly as it was and the new card is used on your next renewal. If an invoice is still open, Razviel tries to charge the new card as soon as you return, and what an open invoice changes meanwhile is described in If a payment fails.

You can change your card at any time, including during the trial.