Synapse · self-improving brand AI 4 of 7 · in Core

Every resolved ticket makes your Brand AI more specific to you

It ships knowing Shopify Plus commerce. Then your own operation teaches it the rest, without anyone on your team becoming an AI operator.

It ships knowing Shopify Plus commerce. Then your own operation teaches it the rest.

Your operation · 25 cuts
Before ticket one

Your AI starts with your ticket history

At deployment your own ticket archive is read and graded, so the model starts on your operation’s history instead of from nothing.

At deployment your own ticket archive is read and graded.

What deployment actually does

What deployment actually does

Your operation teaches your AI

Every resolved ticket writes evidence, and the evidence is kept

Every resolution records six fields. What worked becomes an example; what failed becomes a counterexample. Both are kept.

Every resolution records six fields.

Your direction

Change the outcome with one line, not a workflow

Simulation · no customer involved

Simulate any case before a customer sends it, and correct it in your own words. You are not handed a builder. How the case gets decided

Simulate any case before a customer sends it. How the case gets decided

No workflow maintenance

Your Brand AI improves on its own, ticket by ticket

A builder hands you rules to keep, and every change reopens them. Razviel learns from every resolved ticket instead, with no workflow for you to maintain.

A builder hands you rules to keep. Razviel learns from every resolved ticket instead.

101 rules under maintenance No closing state Where a role appears New role · automation owner Day 1 Builder handed over Mar Second storefront

With Razviel, upkeep ends at go-live From there, every resolved ticket makes the AI better.

Human Node decisions are one of the inputs

Month twelve

An AI for Shopify Plus that spent a year learning your brand

Shopify Plus-native intelligence, your stack, policies, archive and voice — that is day one. Human Node decisions are one of the inputs

It learns your brand. You never train it.