Add support capacity without adding to your organization
Razviel sources, trains, certifies, pays and replaces the operator. Your policy sets what they may do.
Razviel sources, trains, certifies, pays and replaces the operator.
The AI is always on it.
Nobody is yours to manage.
The AI runs the clock — 24 hours a day, every day. People take the calls that need judgment. Running those people is our job, not yours.
What you manage
None of it.
You never interview anyone. You never build a schedule.
They work inside our console, against your policies.
When a person takes over
The AI works the whole context first.
When money is on the table and the call needs judgment, a Razviel-certified Human Node takes it, with the context already gathered.
What keeping them there takes
- Recruiting
- Interviewing
- Training and certification
- Scheduling
- Cover and replacement
- Quality review
One day of coverage
Two daily windows, Eastern Time. The AI holds every other hour of the year.
The AI is always on it.
Nobody is yours to manage.
A Razviel-certified Human Node takes the calls that need judgment.
What keeping them there takes
- Recruiting
- Interviewing
- Training and certification
- Scheduling
- Cover and replacement
- Quality review
You never interview anyone. You never build a schedule. Two daily windows, Eastern Time. The AI holds every other hour of the year.
The Node works in our Console, not in your admin
Your Shopify users and your help desk agents are the same list before and after.
My exchange never arrived and I fly out Friday.
Your exchange is with the carrier and lands Thursday. I've put $25.00 in store credit on your account for the delay.
Seats added for A. Okafor 0
The Node works in our Console, not in your admin
Customer — 02:14 My exchange never arrived and I fly out Friday.
A. Okafor Your exchange is with the carrier and lands Thursday.
Seats added for A. Okafor 0
Your Shopify users and your help desk agents are the same list before and after.
Independent professionals, fluent in English, working from home
Human Nodes are independent contractors from different countries. Each one speaks English natively or holds an official C1 certificate, and works 100% remotely, from home, in our Console.
- Engagement
- Independent contractor
- Based in
- Different countries
- Workplace
- Remote, from home
- English
- Native or C1 certified
- Hours
- Mon–Fri, 9–5 ET
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01
Identity & Payouts Verified by document, in the Node’s own countryVerified
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02
Contracts Node Master Agreement, as an independent contractorVerified
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03
English certification Official C1 certificate and a short video, where English is not the schooling languageVerified
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04
Sandbox and brand certification Simulated tickets first, then your policies, before the first real oneVerified
Not a stranger · four things you can check
- 01 Certified on your brand Certified on your policies, your stack, your catalog See how
- 02 No account in your store The Node works in our Console, not in your admin See how
- 03 Can't act past your limits Every action is checked against your policy limit See how
- 04 Every reply on record The same ticket record as the AI
Ten operators cost you thirteen employees
Ten agents need a support manager and two supervisors above them: thirteen people on payroll. An in-house support seat costs roughly $66,600 a year before recruiting and supervision.
Ten agents need a support manager and two supervisors above them: thirteen people on payroll. An in-house support seat costs roughly $66,600 a year before recruiting and supervision.
Every exit restarts the chain.
Certified on your policies, your stack, your catalog
A Node is certified on your brand before it takes a ticket. A generic or BPO seat is not.
A Node certifies against this brand before it takes a ticket.
- Your policy limit is re-checked before any action executes
Every action is checked against your policy limit
What a Node may do is set by your policy and enforced by the system, whoever is in the seat.
What a Node may do is set by your policy and enforced by the system.
Change the number, not the org chart
Capacity went from three Nodes to ten and back as demand moved. Nothing was hired, and nothing was let go.
Capacity went from three Nodes to ten and back as demand moved. Nothing was hired, and nothing was let go.
- Off your plate, 14 of 16 Your surface: 2 of 16
Two controls stay with you. Fourteen operations don't.
You set capacity and policy. Sourcing, training, certification, scheduling, supervision, payments, tax, compliance and replacement are ours.