Add customer operations to your Shopify Plus practice
You already decide which systems run your clients’ commerce.
You already decide which systems run your clients’ commerce. Support was the one layer no one could fully run for them. Razviel runs it, end to end.
Support was the one layer you could not hand over. Now you can.
You already run part of your client’s stack
Whatever you sell into a Shopify Plus brand, one operating layer stayed outside the engagement. It does not have to any more.
One operating layer stayed outside the engagement.
It does not have to any more.
Twenty client brands. One support architecture.
Add the twentieth brand and there is no second machine to learn, and nothing of one client is inside another.
Add the twentieth brand and there is no second machine to learn.
- Voice
- plain, unhurried, never exclamatory
- Refund authority
- $120 without review
- Human layer
- 4 certified Nodes
Every value here is Lumen’s alone.
Nothing of one client is inside another.
What each part of the support layer is called
Your client never has to build an AI company, a BPO or a workflow team to get any of it.
Your client never has to build an AI company, a BPO or a workflow team.
Writ authority Synapse learning Lens intelligence Global Support every market Mint revenue Haven experience Enterprise CX the whole standard Delegated Support the day to day Deployment set up in under an hour Predictable Pricing one figure
217 contacts 181 said one thing
“The page says fragrance‑free. The carton lists parfum.”
Week of 9–15 Mar
Your storefront counts orders. Support records the reason.
You already report conversion, ROAS, retention and LTV. A campaign can sell well and still send a wave of contacts about one broken promise. Only support records why.
You already report conversion, ROAS, retention and LTV.
A campaign can sell well and still send a wave of contacts about one promise.