Delegated support

Razviel runs your support operation.
You govern it.

The market sells you a tool and leaves you to operate it. Razviel takes the operation instead.

The market sells you a tool. Razviel takes the operation instead.

Northwind Supply Shopify Plus · store connected Operating razviel · operations

Right now

14 open conversations

11Held by the AI
3Held by a certified Human Node
0Held by Northwind

Email · Live chat live · WhatsApp · SMS · Instagram · Facebook ready

Example · uninterrupted run 47 d 06 h

The same span, since Northwind last touched the operation

Mar 4 · 09:12 · approved, go‑live Apr 20 · 15:24 · now

The same 47 days: the operation never stopped, and Northwind never had to step in.

Northwind sets Policies · Permissions · Capacity · Brand voice
Operated by Razviel Governed by Northwind

Right now

Northwind Supply Operating

14 open conversations

11Held by the AI
3Held by a certified Human Node
0Held by Northwind

Email · Live chat live
WhatsApp · SMS · Instagram · Facebook ready

Example · uninterrupted run 47 d 06 h

The same span, since Northwind last touched the operation

Operated by Razviel Governed by Northwind

Shopify Plus · store connected

Northwind sets Policies · Permissions · Capacity · Brand voice

Operating load

Your volume grows. Your support organization doesn’t.

A help desk, an AI tool or a BPO leaves these duties with your team. Razviel takes 20 of the 22; you keep policy and authority.

$10M +6 duties $20M +5 duties $50M +5 duties Peak · BFCM +4 duties THE SUPPORT FUNCTION · THE SAME WORK, WHOEVER PERFORMS IT Policy Authority NORTHWIND 2 columns land here Policy and authority. Both decisions, neither labor. Still 2 at peak. RAZVIEL Carried here 6 11 16 20 Recruiting Training Scheduling Ticket handling Quality review Reporting Team lead Workflow build Escalation triage Capacity planning Turnover replacement Support manager AI operations Prompt tuning Integration upkeep Access provisioning Seasonal hiring Temp onboarding Peak scheduling Post-peak wind-down
22 duties standing. 2 land on Northwind. None of it stops happening. The brand stops being responsible for making it happen.
Operating load

Your volume grows. Your support organization doesn’t.

A help desk, an AI tool or a BPO leaves these duties with you.

NORTHWIND RAZVIEL Carried here THE SUPPORT FUNCTION Policy Authority $10M +6 duties $20M +5 duties $50M +5 duties Peak · BFCM +4 duties 6 11 16 20 22 duties standing · 2 land on Northwind

None of it stops happening. The brand stops being responsible for making it happen.

Control without operation

Change a policy. Never work a queue.

Razviel is not asking for control. It is asking to do the work. Everything stays visible, and every rule stays yours to move.

RETURNED CONTINUOUSLY · NOTHING REQUESTED Policies · Permissions · AI behavior · Human Node behavior · Escalations · Resolution quality Revenue impact · Support drivers · Product intelligence · Customer intelligence · Every ticket NORTHWIND · FOUR ACTS THIS QUARTER Refund limit $120 to $150 · Mar 4 Policy · refunds Permission Refund without return · Feb 12 Execution · refunds Capacity 2 to 3 Human Nodes · Jan 30 Staffing · Tier 1 Brand voice Warmer on delivery delays · Jan 8 Voice model

You govern the system. Razviel operates it. Four acts crossed in this quarter. Everything the operation knows crossed back.

Control without operation

Change a policy. Never work a queue.

Razviel is not asking for control. It is asking to do the work.

NORTHWIND FOUR ACTS THIS QUARTER Mar 4 Policy · refunds Feb 12 Execution · refunds Jan 30 Staffing · Tier 1 Jan 8 Voice model RETURNED CONTINUOUSLY NOTHING REQUESTED Policies · Permissions · AI behavior Human Node behavior · Escalations Resolution quality · Revenue impact Support drivers · Product intelligence Customer intelligence · Every ticket

Four acts crossed in this quarter. Everything the operation knows crossed back.

One layer

One operating layer, not five vendors to hold together.

A help desk receives tickets, an AI tool automates, a BPO answers, and two more vendors fill the gaps. Somebody on your team makes them work as one system.

SUPPLIED BY YOU · THE INTEGRATOR ROLE 4 junctions Help desk receives tickets AI tool automates replies Workforce platform manages agents Analytics shows dashboards BPO handles tickets Data mapping Handoff rules Escalation policy Reporting reconciliation Five vendors. Five renewal dates. One integrator, and it is you. Acta · Grid · Writ · Synapse · Lens · Mint · Haven one member · nothing between the names 0 junctions One relationship. One operating layer. Support should be delegated, not assembled.
You consume the outcome, not the parts. Acta Grid Lens Synapse
One layer

One operating layer, not five vendors to hold together.

Somebody on your team makes them work as one system.

Supplied by you · the integrator role Help desk receives tickets AI tool automates replies Workforce platform manages agents Analytics shows dashboards BPO handles tickets Data mapping Handoff rules Escalation policy Reporting reconciliation 4 junctions Acta · Grid · Writ · Synapse · Lens · Mint · Haven 0 junctions

Acta Grid Lens Synapse

Northwind Supply · your helpdesk #ESC‑4471 · Apr 18 · 09:41 · Email

Handed over · Your team · Tier 2

Halvorsen Trading asks for Net 90 terms

Full conversation attached

Customer Halvorsen Trading · 14 orders · $41,280 lifetime
Asked for Net 90 on future wholesale orders
Why it came to you Credit terms are a brand decision. No policy lets the AI set them.

Before this reached you

Tier 0 · AI 02:14 Recognized a wholesale terms request.
Tier 0 · AI 02:15 Pulled the account and its order history.
Tier 0 · AI 02:17 Told the customer your team follows up. Nothing promised.
Left to decide Whether to open payment terms for this account.
Northwind · this period 1,284 conversations handled 1 reached Northwind
The exception

When a case needs your team, it arrives fully briefed.

It lands in your own helpdesk, and your team picks up where Razviel stopped.

How Tier 0 resolves How Tier 1 takes over

The exception

When a case needs your team, it arrives fully briefed.

It lands in your own helpdesk, and your team picks up where Razviel stopped.

Northwind · 1,284 handled 1 reached you

Handed over · Your team · Tier 2

Halvorsen Trading asks for Net 90 terms

Why it came to you Credit terms are a brand decision.
Before this reached you Order history pulled. Customer told your team follows up.
Left to decide Whether to open payment terms.

How Tier 0 resolves How Tier 1 takes over

The work comes off your plate. The control stays yours.

Start Trial View pricing