Predictable Pricing

One predictable monthly price
for your entire support infrastructure

Most support pricing meters resolutions, conversations, agent hours or seats. Razviel prices capacity: AI tickets and Human Nodes, in amounts you raise or lower yourself.

Support pricing meters resolutions and seats. Razviel prices capacity: you set it.

Razviel Billing Account One example operation One example operation Billing period open

March day 19 of 31 in progress

March day 19 of 31

44,120 Interactions

6,420 AI resolutions

176 Human Node hours

2 Channels live, 5 ready

29 Countries reached

44,120 Interactions

6,420 AI resolutions

176 Human Node hours

29 Countries reached

Read at 14:20 today

Statement April fixed

$11,500/mo

Support infrastructure one subscription

Support infrastructure

Capacity 10,000 AI tickets 2 Human Nodes 2 channels live, 5 ready

Capacity 10,000 AI tickets 2 Human Nodes

Covers ActaGridWritSynapseLensMintHaven

Issued Mar 4 28 days before the period opens

Volume and charge

Within your capacity, the monthly price is fixed

In one operation, volume rose from 15,900 interactions in January to 68,300 in a campaign March. The charge stayed at $11,500, so the cost per ticket fell. Tickets past your capacity go to your helpdesk as they arrive, and the invoice still does not move.

Volume and charge

Within your capacity, the monthly price is fixed

Volume moved 4.3 times over three periods. The charge never moved. Tickets past your capacity go to your helpdesk as they arrive. Your invoice stays the same.

interactions January 15,900 February 21,400 March campaign 68,300 $11,500/mo fixed, whatever the volume Load 4.3 : 1 Charge 1 : 1
January 15,900 Interactions 8,100 AI resolutions 268 Human Node hours 780 Busiest day 24 Countries reached February 21,400 Interactions 10,000 AI resolutions 262 Human Node hours 1,040 Busiest day 26 Countries reached March campaign 68,300 Interactions 10,000 AI resolutions 286 Human Node hours 4,900 Busiest day 31 Countries reached $11,500 Support infrastructure $11,500 Support infrastructure $11,500 Support infrastructure Load range 4.3 : 1 interactions 15,900 to 68,300 Charge range 1 : 1
Who changes it

Every period is yours to raise, lower or end

No annual lock-in. In thirteen months, this brand raised its capacity twice and lowered it once, each time on its own.

Who changes it

You decide when your bill changes

No annual lock-in. Raise it, lower it or cancel — predictable doesn’t mean permanent.

Mar Nov +AI10,000 to 14,000 Jan −AI14,000 to 12,000 Mar +a 3rd Node Mar, next year you set every one
Mar Mar, next year + AI capacity 10,000 to 14,000 tickets set by the brand, Oct 27 effective Nov 1 − AI capacity to 12,000 set by the brand, Dec 20 effective Jan 1 + A 3rd Human Node set by the brand, Feb 24 effective Mar 1, at $40M 13 periods 3 changes 2 directions 1 author every period elected on its own

How the human capacity is recruited and certified

How the human capacity is certified 

The priced unit

Your bill counts months, not conversations

The same March can be counted seven ways, from 68,300 interactions down to one month. Razviel charges for the month, so no usage count ever reaches your invoice.

The priced unit

Stop paying every time your AI does its job

You subscribe to capacity, not to resolutions. No surprise usage bill.

March, counted 68,300 interactions 41,900 conversations 10,000 AI resolutions 286 agent-hours 82 shifts 8 seats 1 month priced $11,500 the one unit your invoice counts
March one period 68,300 interactions 41,900 conversations 10,000 AI resolutions 286 agent-hours 82 staffed shifts 8 seats 1 month priced $11,500 One period, seven units grain 68,300 : 1 priced in the coarsest of them

Understand the capacity, configure it, subscribe, deploy

Understand the capacity, configure it, subscribe, deploy 

$11,500/mo Monthly infrastructure cost decided 1 decision $1.24M Revenue generated $380K Revenue retained measured 41,208 records
$11,500 Monthly infrastructure cost decided 10,000 AI tickets · 2 Human Nodes, set by the brand 1 decision behind it Cost, decided by you $1.24M $380K Revenue generated Revenue retained measured 41,208 records behind them last changed 40 seconds ago Value, measured from records
Planning against value

The cost is decided. The value is measured.

The $11,500 cost is a plan the brand chose. The revenue is measured from 41,208 ticket records. The page shows both side by side and never blends them into one number.

Planning against value

Fixed cost on one side. Measured value on the other.

One decision behind one figure. 41,208 records behind the other.

See where the measured value is computed

See where the measured value is computed

Black Friday never raises the bill.

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