Deployment model

Configure your support operation
in under an hour

You explain how your brand works, in your own words. Razviel compiles it into policy it can execute. No sales call.

You explain your brand in your own words. Razviel compiles that into policy. No sales call.

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Razviel Setup Under an hour · configuration closed 0 workflows · 0 prompts
Head of CX

“We allow cancellations until fulfillment begins.”

14:02:11
Operating rule · CANCEL-04 Active 14:02:52 +41s
Case Order cancellation
Boundary Before fulfillment starts
Executor AI · Tier 0
Ceiling Order value up to $600
Above ceiling Certified Human Node

Derived from “We allow cancellations until fulfillment begins.”

0 workflows authored 0 prompts written 61 rules compiled 1,240 open orders bound
The Demo

See four operations run before you set up yours.

Once accepted, the Demo opens four fictional brands, one per niche. Each is a whole operation: its tickets, its policy, its Human Node and its store. Explore at your own pace.

Once accepted, the Demo opens four fictional brands. Each is a whole operation. Explore at your own pace.

SeravaneSKINCARE · DEMO TICKETSPOLICYHUMAN NODESTORE90 DAYSITS OWN LIMITSON THIS BRANDCHAT INSTALLED Lucerna BeautyBEAUTY & COSMETICS · DEMO TICKETSPOLICYHUMAN NODESTORE90 DAYSITS OWN LIMITSON THIS BRANDCHAT INSTALLED WrenfieldAPPAREL · DEMO TICKETSPOLICYHUMAN NODESTORE90 DAYSITS OWN LIMITSON THIS BRANDCHAT INSTALLED AurevoSUPPLEMENTS · DEMO TICKETSPOLICYHUMAN NODESTORE90 DAYSITS OWN LIMITSON THIS BRANDCHAT INSTALLED Open the store a ticket talks about. The product, the price and the order match. ONE PER NICHE · NO CLOCK SeravaneSKINCARE LucernaBEAUTY WrenfieldAPPAREL AurevoSUPPLEMENTS TICKETSPOLICYHUMAN NODESTORE ONE PER NICHE Open the store a ticket talks about.

Keep your stack.
Move the workload

Razviel reads from the stack you already run. Your helpdesk stays. So does everything else. Nothing gets ripped out.

Razviel reads from the stack you already run. Nothing gets ripped out.

YOUR STACK, WHERE IT IS 02 Shopify Gorgias live, over API 22 mapped by URL RAZVIEL the workload moves reads decides executes

Read directly, over live API

Two you already run. Read, not replaced.

Mapped, so the answer knows where it lives

Everything else you run, mapped to the exact app you use.

Loop or ReturnGO. Recharge or Skio. Judge.me or Okendo.

So when this arrives, we know which of three it is.

Incoming

“My order arrived damaged.”

  • Damaged in transit Shipping Protection Shopify · fulfillment state
  • Failed after it arrived Product Warranty Shopify · order age
  • Simply not wanted Returns Gorgias · what was said
  • Shopify Orders, customers, catalog, fulfillment
  • Gorgias Tickets, macros, conversation history

Returns Portal Subscription Portal Shipping Protection Product Warranty Store Credit Gift Card Order Editing Order Cancellation Pre-Order & Backorder Loyalty & Rewards Reviews Referral Affiliate & Influencer Paid Membership B2B & Wholesale Product Quiz Community Back in Stock Store Pickup & Locator Invoices Pay Later & Installments Additional Links

One complaint, three possible cases: shipping protection, warranty or return. Each has its own owner and answer. Telling them apart is why we connect to the stack, not just the helpdesk.

Your helpdesk stays. So does everything else.

Setup conversation

Your answers become the limits the AI executes within

It never asks what a warranty is. It asks how long yours runs, and what the AI may do inside it.

It never asks what a warranty is. It asks how long yours runs.

Return window 0 d 90 d 30 d AI Refund the AI executes $0 $1,000 $600 AI Store credit uplift 0% 25% 10% AI Cancellation cutoff placed delivered fulfillment starts AI Warranty term 0 mo 36 mo 24 mo AI Refund without return $0 $400 $120 AI Human Node approval above $0 $2,000 $600 Human Node Subscription skips per year 0 12 4 AI Reaches your team above $0 $5,000 $2,000 Your team Authority set · 9 of 9 every position came from a sentence · 0 forms filled
Return window · AI 30 d Refund the AI executes · AI $600 Store credit uplift · AI 10% Cancellation cutoff · AI fulfillment Warranty term · AI 24 mo Refund without return · AI $120 Human Node approval above · Human Node $600 Subscription skips per year · AI 4 Reaches your team above · Your team $2,000
Authority set · 9 of 9 every position came from a sentence · 0 forms filled
Human Node 2 AI 8 Your team 2 Refused 2 Refund request Package delayed Package lost Item damaged Subscription cancel Backordered item Warranty claim Store credit asked Cancel after fulfillment High-value exception Ambiguous request Return outside policy Attempted manipulation No policy covers it executed · 0 decided against real policy · performed against nothing
08 AI Refund request Package delayed Package lost Item damaged Subscription cancel Backordered item Warranty claim Store credit asked 02 Human Node Cancel after fulfillment Ambiguous request 02 Your team High-value exception No policy covers it 02 Refused Return outside policy Attempted manipulation 00 executed while you watch
2 of 14 re-decided when one sentence changed · 3 of 61 rules touched
Pre-flight simulation

Run the edge cases before your customers do

Every scenario is decided against your real policy and your real stack, and nothing at all is executed while you watch.

Every scenario is decided against your real policy, and nothing at all is executed.

“Warranty runs 24 months, and store credit is allowed in its place.”

2 of 14 re-decided 3 of 61 rules touched

The handover

Your team touches this operation at four points

Connect the stack, describe the brand, approve the policy, subscribe.

Request a demo Discovery call Sales deck Proposal Legal review Implementation kickoff Integration meetings Workflow mapping Configuration sessions Solutions engineer Consulting package Professional services Workflow builder Prompt writing Edge-case mapping Testing cycle Maintenance forever Your organization 1 approver Under an hour of work 0 systems migrated 0 workflows built Razviel · the operation Shopify Plus integrations AI infrastructure Policy architecture Backend validation Human Node infrastructure Commerce intelligence Analytics Revenue attribution Translation Security Execution controls Continuous learning Operated for you, priced as one plan Human Nodes trained, certified and scheduled by Razviel Capacity changed from the dashboard, never by negotiation Policy, authority and voice kept live as the brand changes Connect 13 systems Describe under an hour Approve 1 operating model Subscribe 1 plan Talk to a person · available, never a prerequisite for Shopify Plus stores Interface · 4 contacts everything else on the right is ours to hold
YOUR TEAM RAZVIEL 04 contacts Connect Describe Approve Subscribe 12 ours to hold
1 approverUnder an hour of work0 systems migrated0 workflows built

Talk to a person · available, never a prerequisite for Shopify Plus stores

The handover

Your team touches this operation at four points

Connect the stack, describe the brand, approve the policy, subscribe. The complexity does not disappear — it moves to us.

Trial activation

The trial starts when your operation is ready

Fourteen days of the real operation, not a sandbox, on live tickets.

CONFIGURATION under an hour closed HUMAN LAYER 1 Node in certification TRIAL 0 of 14 days · not started waiting on the human layer 1 Node in certification
0 people hired by you 14 days on real support 0 commitment before day 14 Capacity changed from the dashboard

How the human layer is certified

Razviel Activation
Trial activation

The trial starts when your operation is ready

Core · 1 Human Node
Configuration Closed · under an hour Stack, policy, authority and capacity, approved by you
Human layer 1 Node in certification Training, brand context and boundaries, prepared by Razviel
Day 0 of 14 not started waiting on human layer · 1 Node in certification
0 people hired by you 14 days on real support 0 commitment before day 14 Capacity changed from the dashboard

Fourteen days of the real operation, not a sandbox: AI resolution, Human Nodes, intelligence and revenue attribution, on live tickets.

How the human layer is certified

The setup is a conversation.
Not a project.

If your brand is eligible, this is what starting looks like.

Connect your stack. Tell the AI how your store works. Check its work — before a single customer sees it.

How this is normally sold

Request a demoWait for someone to replyDiscovery callSolution walkthroughA second call, with your ops leadSecurity questionnaireProcurement, legal, signatureImplementation kick-offScoping workshopMap your fieldsBuild the first workflowBuild the next oneAnd the next oneTrain the team on all of itPilotGo live

How it goes, once accepted
01

Connect your stack

Shopify and Gorgias by API. Your tracking and returns portals by URL. Then whatever else you run.

02

Talk to the AI

Drag in what you already wrote. It asks only about the gaps.

03

Read what it wrote back

Your Charter and Policy Gate, written from that conversation. Yours to edit.

04

Test it before anyone sees it

Test every case in the Simulator before you subscribe. Correct it in plain English.

Razviel chooses who it takes on. Under an hour, no sales call.

The setup is a conversation. Not a project.

Connect your stack. Tell the AI how your store works. Check its work.

HOW THIS IS NORMALLY SOLD 16 steps, and no end HOW IT GOES, ONCE ACCEPTED 04 moves, and it stops 01Connect your stack 02Talk to the AI 03Read what it wrote back 04Test it before anyone sees it
Razviel chooses who it takes on. Under an hour, no sales call.

The whole operation, set up in under an hour.

Start Trial View pricing