Multi-Store

Run ten brands.
Not ten support operations.

One workspace per store, with its own policy, limits, AI and record. Nothing crosses between them. Razviel runs support for the whole portfolio, so the complexity stops being yours.

One login. One separate workspace per store. Razviel runs support.

  • 1 account
  • 1 log-in
  • N workspaces
  • 0 data shared between stores
The cost

The complexity compounds.
Your side of it does not.

Every store needs the same ten operating jobs, so five stores need fifty and a sixth adds ten more. Razviel operates all of them, one workspace per brand. You grow the brands.

Every store carries the same ten operating surfaces. Razviel operates all of them, in every workspace. You grow the brands.

store 01 10 store 02 20 store 03 30 store 04 40 store 05 50 you operate 0 Razviel operates all fifty · the row stays empty at any number of stores

The ten, in every store

  • AI workflow configuration
  • agent hiring
  • training and certification
  • agent management
  • capacity planning
  • shift cover
  • night cover
  • holiday plan
  • routine QA
  • support analytics

Who operates the fiftyWho operates all of them

Pick another store.
The whole screen changes.

Switching reloads the dashboard. Each brand is fully separate, so you can investigate each one in detail.

Pick another store.
The whole screen changes.

Switching reloads the dashboard. No module keeps the store you left.

ws-northwind

Northwind Supply

home & kitchen
Money Value Generated
Support Control Handled
Customer Experience CSAT
Policy refund_partial ≤ $40 · store_credit ≤ $25 refund_partial ≤ $40 · store_credit ≤ $25 30-day return window
Signal
  • wismo loyal_customers
  • product_damaged new_customers
  • pre_sale_shipping default

isolation X-Workspace-Id: ws-northwind carried over: nothing

illustrative representation · fictional stores · product labels copied from the dashboard · no measured numbers on this page

One ask, four workspaces.
Two different right answers.

Tone, agent cast, refund window, limit and language are set per workspace and read per workspace. Here is the limit, drawn: the same $52 request clears two of these ceilings and not the other two — and all four answers are correct.

Northwind Supply outside policy home & kitchen plain, practical $40 Alder Grove within policy skincare warm, unhurried $90 Halden Athletic within policy apparel clipped, technical $60 Marlowe Pet Co outside policy pet supplies friendly, direct $30 one customer asks for $52 back
$40 Northwind Supply home & kitchen · plain, practical outside policy $90 Alder Grove skincare · warm, unhurried within policy $60 Halden Athletic apparel · clipped, technical within policy $30 Marlowe Pet Co pet supplies · friendly, direct outside policy one customer asks for $52 back

The other four rows, same in shape and never in value

Tone, agent cast, refund window and language are set per workspace.

  • Tone set per workspace
  • Agent cast set per workspace
  • Refund window set per workspace
  • Language set per workspace

The cell the AI reads

Every brand has a machine underneath it.
None of it comes across.The brand travels.
The machine does not.

Each brand brings its products, customers, policies, voice and past tickets into its own workspace, and none of it reaches the next brand. The support machine it ran before is not migrated: Razviel runs it.

Five things travel into the new workspace. Razviel runs the machine underneath it. Nothing is migrated.

Northwind Supply home & kitchen 7 not migrated into its own workspace Alder Grove skincare 5 not migrated into its own workspace Halden Athletic apparel 9 not migrated into its own workspace 5 · 5 · 5 travel 7 · 5 · 9 do not three workspaces · nothing drawn between them

What travels, in every brand

  • Its products
  • Its customers
  • Its policies
  • Its voice
  • Its historical tickets

What Razviel runs instead, nothing migrated

  • Its agent roster
  • Its BPO contract
  • Its macros and workflows
  • Its own AI vendor
  • Its QA process
  • Its workforce schedule
  • Its analytics setup

What the new workspace is filled with

From the first store to the tenth.
Four steps, and it ends.

A complete Enterprise CX operation, set up in four steps, the same four for the tenth brand as for the second.

A complete Enterprise CX operation, live in four steps.

a support operation, from scratch
  1. hire
  2. interview
  3. train
  4. write policy
  5. build a schedule
  6. cover holidays
  7. cover nights
  8. QA
  9. replace
  10. retrain
a workspace
  1. Create Workspace
  2. connect the stack
  3. set the policy
  4. route the channels
a support operation, from scratch
  1. hire
  2. interview
  3. train
  4. write policy
  5. build a schedule
  6. cover holidays
  7. cover nights
  8. QA
  9. replace
  10. retrain
a workspace
  1. Create Workspace
  2. connect the stack
  3. set the policy
  4. route the channels
Record

The same record, in every store.

Every ticket gets the same record, whoever resolved it. Each store gets a full record of its own operation, read in its own workspace.

Every ticket, the same record, whoever resolved it. Each store reads its own.

Northwind Supply
Alder Grove
Halden Athletic
Marlowe Pet Co

operated by Razviel

closed by your team, captured too

operated by Razviel

closed by your team, captured too

The two families of metric

Enterprise CX is a portfolio capability.
Not a company-size privilege.Enterprise CX is a portfolio capability. Not a company-size privilege.

From a $7M brand to a $40M one, every brand runs on the same infrastructure, with the same capability. You size each brand’s plan and capacity to what it needs.

From a $7M brand to a $40M one, every brand runs on the same infrastructure. You size each brand’s plan to what it needs.

60% of the operation Northwind Supply home & kitchen · $7M 21% of the operation Alder Grove skincare · $20M 10% of the operation Halden Athletic apparel · $40M Three isolated workspaces one block · 190 × 80 · unchanged

What the block is, in every workspace

  • AI resolution, 24/7
  • Certified Human Nodes
  • Policy and permitted actions
  • The ticket record
  • Global support
  • Executive intelligence
  • Security and isolation
  • Elastic capacity

What enterprise CX means here

Run the portfolio.
Razviel runs support.

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