Support stops being a department. It becomes a screen you open.
One subscription over your Shopify Plus stack.
One subscription over the Shopify Plus stack you already run. The AI answers first, and a Razviel-certified Human Node takes the cases that need judgment.
The AI answers first, and a Razviel-certified Human Node takes the cases that need judgment.
- 7 core systems
- 20 optional skills
- 3 tiers
- 2 human windows
Six cards.
A ledger behind each one.
Pulse is the screen a brand opens. Click a card and the Inspector opens the ledger behind it.
Pulse is the screen a brand opens. Open a card and the ledger is behind it.
Every dollar arrives with a ticket.
Support volume does not shrink as you grow. Every new order can bring a question, so tickets rise with revenue.
Tickets rise with revenue as you grow. What support protects and generates is a figure you can open.
The line has no end inside the frame.
The line has no end inside the frame.
Six bets on the repeat order.
Each one is won or lost in the support experience as a whole.
Six lines of cost merge into support, and the repeat order is won or lost in it.
Support is the chokepoint. The revenue side
Three steps. Then it ends.
A standard rollout runs from discovery to legal with no end date. Here, setup is three steps.
Here, setup is three steps. The standard rollout has no end date.
The line of ownership.
- Tier 2
- handed over with the order, the history and the policy already readhanded over, order, history and policy read
- closed in your helpdesk
Two windows are human.
The rest is AI.
One coverage model, in Eastern Time. The 24-hour tier is the AI.
Atlas 09:00–12:00 · Apollo 13:00–17:00 · Mon–Fri
At any hour, the AI answers. Grid
The same week, twice.
Drag the divider.
One of these
is still yours.
- Interview.
- Schedule.
- Train.
- Cover the holiday.
- Rewrite the macro.
- Hire again.
- Write the policy.
The rest is what the subscription covers.
The rest is what the subscription covers.
What you would have to build.
None of it is a differentiator.
What you would have to build.
None of it is a differentiator.
Built for Shopify Plus brands becoming something much bigger.
Enterprise customer operations for $5M–$50M Shopify Plus brands, by application only. Six conditions make a brand eligible: they are what lets the operation run at enterprise level.
Enterprise customer operations for $5M–$50M Shopify Plus brands, by application only. Six conditions: five you already have, and one you are still growing into.