Careers · 100% remote

Build the layer commerce
never built.

Payments, logistics and storefronts became infrastructure. Support did not — it is still a room of people answering the same question. Rebuilding it from zero is the job.

Payments, logistics and storefronts became infrastructure. Support did not.

03 built · 01 open ground the one still open is the only layer every customer of every brand touches

Rebuilding it from zero is the job.

Our mission

Support should be a layer you connect,
not a department you staff.

Every brand solves this by hiring for it. We are replacing that with something you connect — so the cost of answering a customer stops scaling with headcount.

Every brand solves this by hiring for it.

06 operations that end · 01 layer with no end in frame06 operations that end · 01 layer with no end in frame every one of the six is something a brand has to run today, and none of them is what a brand is actually for

We are replacing that with something you connect — so the cost of answering a customer stops scaling with headcount.

The machine

Nine components, and one that
has to exist first.

Nothing here is a wrapper around a model call. The authority is deterministic, the routing is recomputed every turn, and the humans sit inside the loop.

Nothing here is a wrapper around a model call.

0 1 2 3 Channel ingestion Brand policy matrix Policy Gate Tier routing Action execution Human-node orchestration Model routing The record The learning loop
09 systems · 04 depths · 01 blocking prerequisite09 systems · 04 depths · 01 blocking prerequisite the lit node is the deterministic gate — nothing that executes a real action can be built before it

the lit node is the deterministic gate — nothing that executes a real action can be built before it

The open questions

Eight problems that only exist
where AI models meet commerce.

AI and commerce each have mature, standard answers. None of them holds up once the two meet.

08 inside the overlap · 00 outside it none of the eight is a problem in either field on its own — that is the entire difficulty, and the entire attraction
The open questions

Eight problems that only exist where AI models meet commerce.

Each is a mature field with a standard answer.

MODELS what a language model can be made to do 08 inside the overlap Retrieval Inference routing Determinism Confidence Multimodality Adversarial input Multi-tenancy Learning COMMERCE what an operation is allowed to do

None of the standard answers holds up once AI and commerce meet.

Who this is for

This is for people who want the whole system.

Years of experience

Holding all eight at once, and seeing where they fight

Holding all eight at once,

and seeing where they fight

A confident answer

A measurement, and an instrument that could have said otherwise

A measurement,

and an instrument that could have said otherwise

Prompt engineering

Designing the system that decides what a model may do

Designing the system that decides

what a model may do

A defined scope

The whole of it, including the parts nobody has named yet

The whole of it,

including the parts nobody has named yet

04 struck · 04 standing every line on the left is a proxy for the line under it, and proxies are what we are refusing

There are no open roles today.

Razviel is 100% remote. When a role opens, it appears here — no other list, no queue. If you read those eight problems and wanted to start, write before there is a role.

Write to us